Processing & Production
Made-to-Order Process
Every Heavy Handed Studio collectible is custom 3D printed when you order it. This ensures the highest quality and attention to detail.
Processing Time: 1-3 Business Days
- Orders are printed and prepared within 1-3 business days
- You’ll receive an email confirmation when your order is placed
- A shipping notification with tracking will be sent when your order ships
- Custom commissions may require additional time (discussed individually)
Quality Control
Each piece is individually inspected before packaging to ensure it meets our standards for detail and craftsmanship.
Packaging & Protection
How We Pack Your Collectibles
Your items are carefully protected for safe delivery:
- Protective plastic wrap around each individual piece
- Craft boxes (4x3x2 or 4x4x4 depending on item size) for secure transport
- Brown paper packaging for additional protection
- Thank you card with 20% discount for future orders
Special Care for Collectibles
We understand these pieces are special to you. Every order is packed with collector-level care to prevent damage during shipping.
Shipping Information
United States Shipping
- FREE SHIPPING on all orders within the US
- Delivery Time: 3-7 business days after your order ships
- Tracking Included: You’ll receive tracking information via email
- Carrier: USPS, UPS, or FedEx depending on your location
International Shipping
- Available worldwide with additional shipping fees
- Delivery Time: 7-21 business days depending on location
- Customs: Customer responsible for any duties, taxes, or customs fees
- Tracking: International tracking provided when available
Shipping Notifications
- Order Confirmation: Immediate email when order is placed
- Processing Update: Notification when your item enters production
- Shipping Confirmation: Tracking number and carrier information
- Delivery Confirmation: Available through tracking link
Returns & Exchanges
Our Quality Promise
We take pride in every piece we create. If something isn’t right, we’ll make it right.
Damaged or Defective Items
- Contact us within 7 days of delivery if you receive a damaged item
- Photos required: Please include photos of the damage for faster processing
- Full replacement or refund for damaged items
- Return shipping covered by Heavy Handed Studio for damaged items
Important Return Information
Due to the custom, made-to-order nature of our collectibles:
- Returns are limited to damaged or defective items only
- Custom commissioned pieces are final sale
- Standard orders cannot be returned for change of mind
- Limited run items cannot be exchanged once sold out
Return Process
- Contact us within 7 days of delivery
- Provide photos of any damage or defects
- Receive return authorization and prepaid shipping label
- Pack carefully and ship back to us
- Receive replacement or refund within 5-7 business days
Refund Information
Processing Time
- Damaged item refunds: 5-7 business days after we receive the return
- Refund method: Original payment method (credit card, PayPal, etc.)
- Notification: Email confirmation when refund is processed
What’s Covered
- Full refund for damaged or defective items
- Return shipping costs for damage claims
- Original shipping refunded for damaged items
Lost or Stolen Packages
Delivery Issues
- Check tracking first – packages are sometimes delivered to different locations
- Contact your local post office if tracking shows delivered but you haven’t received it
- Report to carrier – we’ll help you file a claim if needed
- Replacement policy evaluated case-by-case for lost packages
Contact for Shipping Questions
Need help with your order or have shipping questions?
Email us: contact@heavyhanded.studio
Response time: Within 24 hours
Include: Your order number and detailed description of the issue
Holiday & Peak Season Shipping
During busy periods (holidays, product launches), processing times may be extended. We’ll notify you of any delays and provide updated timelines.
Questions? We’re here to help! Contact us anytime at contact@heavyhanded.studio or through our contact form.
Shipping policy effective July 8, 2025. Subject to change with notice.